Returns & Exchanges

At Maxima, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a hassle-free experience.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location and keep your receipt to track the status of your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing